Our Mustang Club met here on a Saturday night a few weeks back. We had a fun time with the outside band, good selection and quality of food and the staff went out of their way to help us. Very satisfied and will definitely return.
Great food! Pizza and wings are the best in this area. Excellent draft beer selection. Live music at night. Cute waitresses and friendly owners. Highly recommended!
The cook forgot to put sauce on our pizza. My granddaughter was very hungry and got a few things from the salad bar - not even half a bowl, when the pizza arrived, she only picked at one slice. Then we figured out why. We didn't eat half the pizza. When we told the waitress and she told the owner, he offered to comp 10 %. We only ended up paying for half the pizza, but it was a very unsatisfactory experience. We were charged the whole amount for an 8 yr old child's salad and service was slack, even for a busy time.
In fairness, M did offer to comp an entree. I'm not a person who complains to get things comped, so I told her I'd apply it to the tip (and did). This was after telling her three times that I didn't want it comped bc we did eat the burgers. After the fourth time I agreed and said instead I would apply to it the tip.
Response to Owner :
A sole bright spot: the staff was lovely. I only hope this isn't one of the places where the owners (illegally) siphon off a portion of the tips. If I'd been thinking more quickly, I'd have left it directly with them in cash.
Anyway, if you go here, prepare to overpay for frozen pizza and burgers, as if it were an actually nice place. It is not.
Once a hair in my fries turned up, I had had enough, and mentioned it to M (female owner). She insinuated that the hair was ours, despite that I'm bald and my girlfriend does not have short hair, and didn't eat with her head over my plate. She also said we were the first to complain (though online reviews say different). M also implied that because I had eaten most of my burger, the food couldn't have been that bad, and possibly there was never a hair at all.
Girlfriend's bacon cheeseburger was one of the driest we've ever had. My cheeseburger was one of the wettest. What was the difference? Aside from bacon, just the ketchup and mustard. Not saying they were watered down, just that the Heinz sloshed around in the bottle like soup.
If we were there two hours that means we waited longer than I thought for the burgers. We had two beers each, both of which came BEFORE our burgers. We ate and planned to just leave and never come back. The hair on the fries was just the final straw. We wanted to let the owners know. Instead they blamed and made excuses. My favorite was how busy they said they were. At the bar was ONE other couple. Behind us one man, to the right two ladies. On the way to the bathroom there was clearly more empty tables than full. I've noticed on these other negative reviews they always just offer up a fake excuse. Maybe learn to just apologize, say thanks for letting us know the problem and we will fix it. Treating us like trash because we had the nerve to not want to eat hairy fries is ridiculous.
Despite that M hadn't batted an eye when we mentioned frozen burgers at fresh-made prices, and what the staff had said about frozen burgers, X (the male owner) insisted that no burgers were frozen, and told us that the reason we couldn't order "medium rare" burgers is that then they'd have to undergo extra inspections. Oh, the horror of mandatory hygiene! Or he was lying. Given what we'd already heard, I'm guessing he was just lying.
Xavier, I assume? Hopefully it isn't trolling to type a name that's on your website.
We went Friday night and the place was packed. This place has live music on Friday and Saturday nights, which my kids enjoyed. I liked the fact that I could still hear the music as well as my husband talk. The pizza crust wasn't my favorite but still good. We also got the smores pizza which my kids thought was delicious. Parking was a bit tight but the place is easy to see from the road.
We ordered burgers here, and asked for them medium rare. The server told us that because they were frozen, that wasn't possible. She offered to have them heated a few minutes less instead. We accepted the standard cooking, and about half an hour later (we were told that because the burgers were frozen, they took longer), we got them.
Main Street Pizzeria Taphouse is a US Bar based in Sparta, Virginia. Main Street Pizzeria Taphouse is located at 151 S Main St, Sparta, NC 28675, USA.
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